OLIVIA KOIVISTO


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Hi, I’m Liv. I believe we can make people’s lives easier through human-centered design, storytelling, and measurable results.

My biggest strength is my ability to “see the forest and the trees.”

I’ve led the transformation of essential customer experiences for one of the most prolific brands in the world, helped launched Walmart’s first AI support chat and still love those XS feature enhancements (they often make the biggest impact, don’t they?). 

So, let’s get to know each other. 

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I’m a business-minded design leader that creates solutions for the good of the user.


    What I’m great at: 

    • Human-centered design
    • Systems thinking
    • Content design and storytelling
    • Mentorship and career-building
    • Product strategy and brand go-to-market
    • Iterative roadmapping and A/B testing 
    • Cross-functional collaboration and team-building 
    • Northstar experiences
    • Data and analytics 

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